Vigo Commercial Terms
Vigo is a distributed state enforcement engine for managing infrastructure at scale. It replaces ad-hoc scripts and legacy configuration management tools with a single system that enforces desired state, tracks compliance against regulatory frameworks, and provides real-time fleet visibility — all self-hosted, with no external dependencies.
Effective 2026-03-16. Alexander4, LLC reserves the right to update these terms. Changes apply to new license terms and renewals only. Existing agreements, including multi-year commitments, are governed by the terms in effect at the time of signing for the duration of that agreement.
Licensing
Vigo is proprietary software. Copyright (c) 2026 Alexander4, LLC. All rights reserved. See LICENSE for the full license text.
You may use Vigo to manage up to 25 nodes at no cost. Beyond 25 nodes, a commercial license is required.
All features are included in every tier. There are no enterprise-only features, gated add-ons, or premium modules. A license unlocks a node count — nothing else changes.
License files are validated locally and do not require network connectivity, internet access, or activation servers. Vigo is fully operational in air-gapped and isolated network environments.
Paid license files are bound to a machine fingerprint derived from the server's machine ID, primary network interface, and TLS CA certificate. A license issued for one server cannot be used on a different server. If you migrate to new hardware or reinstall the OS, contact Alexander4, LLC for a re-issued license file at no charge.
Pricing
All amounts are in United States Dollars (USD). Pricing is per managed node, per year. Your node count determines your tier, and that tier's per-node rate applies to all your nodes.
| Tier | Nodes | Per Node / Year | Support Level |
|---|---|---|---|
| Community | 1 – 25 | Free | Community |
| Starter | 26 – 250 | $144 | Standard |
| Growth | 251 – 1,000 | $132 | Standard |
| Business | 1,001 – 5,000 | $120 | Priority |
| Enterprise | 5,001 – 25,000 | $108 | Dedicated |
| Scale | 25,001 – 100,000 | $84 | Dedicated |
Example: a 500-node fleet pays 500 × $132 = $66,000/year.
For fleets exceeding 100,000 nodes, contact vigo.licensing@alexander4.io for custom pricing.
Billed annually. Payment is due within thirty (30) days of invoice date (Net 30). Custom payment terms may be negotiated as part of an enterprise agreement.
Scale-down: You may request a reduced node count at any time. An updated license file will be issued for the lower count. No refund is issued for the current term — the reduced rate takes effect at the next billing cycle. Multi-year agreements with a node floor cannot be reduced below the committed floor.
Refund policy: if you are unsatisfied within the first thirty (30) days of a new license term, you may request a full refund. After thirty days, licenses are non-refundable for the remainder of the term, except where required by applicable law (including EU consumer protection regulations) or as described in the Right to Refuse section below.
Loyalty Discount
Long-term customers pay less every year. After year 5, your rate decreases linearly from 100% to 75% over seven years:
| Year | You Pay | 1K-node Growth customer pays |
|---|---|---|
| 1 – 5 | 100% | $132,000 |
| 6 | 96% | $126,720 |
| 7 | 93% | $122,760 |
| 8 | 89% | $117,480 |
| 9 | 86% | $113,520 |
| 10 | 82% | $108,240 |
| 11 | 79% | $104,280 |
| 12+ | 75% | $99,000 |
The discount applies to the per-node rate at every tier. The floor is 75% — your rate will never drop below three-quarters of the list price. The loyalty clock starts from the date of your first paid license and is tied to your organization, not a specific license term. Continuous renewal is required; a lapse of more than 90 days resets the loyalty clock.
Multi-Year Commitments
Customers may commit to a multi-year term in exchange for a discounted per-node rate locked for the duration of the agreement.
| Term | Discount | Example: 3,000 nodes at Business ($120) |
|---|---|---|
| 1 year | 0% | $360,000/yr |
| 3 years | 10% | $324,000/yr ($972,000 total) |
| 5 years | 15% | $306,000/yr ($1,530,000 total) |
Payment: Billed annually at the start of each contract year at the locked discounted rate.
Rate lock: The per-node rate is fixed for the full term, regardless of any list price changes during the commitment period.
Node floor: Multi-year agreements include a minimum node commitment. You are billed for the committed node count even if actual usage is lower. Nodes above the floor are billed at the same locked rate.
Early termination: You may terminate a multi-year agreement before the end of the term. Upon early termination, you owe the difference between the discounted rate you paid and the undiscounted list rate in effect at the time the multi-year agreement was signed, for all years already completed. No refund is issued for the current year.
Loyalty discount interaction: The multi-year discount and the loyalty discount cannot be stacked in the same year. Time served under a multi-year agreement counts toward the loyalty clock. At each renewal, the higher of the two discounts applies.
Example: a 1,000-node Growth customer ($132/node) signs a 5-year deal:
| Year | Discount Applied | Rate | Annual |
|---|---|---|---|
| 1–5 | 15% multi-year | $112.20 | $112,200 |
| 6 | Loyalty 96% (4% off) — renews another 3-year (10% off wins) | $118.80 | $118,800 |
| 7–8 | 10% multi-year (still higher than loyalty 7%/11%) | $118.80 | $118,800 |
| 9 | Loyalty 86% (14% off) — now beats 10% multi-year | $113.52 | $113,520 |
| 12+ | Loyalty 75% floor (25% off) | $99.00 | $99,000 |
The customer benefits from rate certainty in the early years while the loyalty discount builds in the background. Once loyalty exceeds the multi-year discount, the customer can switch to annual renewals at the loyalty rate or negotiate a new multi-year term — whichever is lower.
Enterprise Agreements
Enterprise agreements are available for organizations managing nodes across multiple sites, networks, or spanner instances under a single contract.
Aggregate node counting: Your tier and per-node rate are determined by the total number of managed nodes across all sites. A single license file is issued with the aggregate node count and deployed to the spanner hub, which enforces the limit across all connected spokes. Individual spokes do not require separate license files.
Node floor: Enterprise agreements include a minimum node commitment across all sites. You are billed for the committed floor even if actual aggregate usage is lower.
Combining with multi-year: Enterprise agreements may be combined with multi-year commitments for both aggregate pricing and term discounts.
Example: 15 plants, 200 nodes each = 3,000 aggregate nodes. Business tier at $120/node = $360,000/year. With a 3-year multi-year commitment: $324,000/year.
Organizational changes: Changes to organizational structure, including acquisitions, mergers, or divestitures, require a license amendment. Contact Alexander4, LLC to adjust your node count and issue an updated license file.
To discuss an enterprise agreement, contact vigo.licensing@alexander4.io.
What You Get
Every paid tier includes:
- A signed license file (
.lic) unlocking your node count - Access to all current and future features for the license term
- 15-second check-ins, hub-spoke spanner, AI assistant, compliance export with auto-rollback, RBAC, 100+ resource types across 8 platforms, verified binary distribution, all integrations
- The same software, the same binary — no "community" vs "enterprise" split
The Community tier (1–25 nodes) includes all features with no time limit.
Evaluation Licenses
If you need to evaluate Vigo beyond 25 nodes before committing to a paid license, Alexander4, LLC may issue a 90-day evaluation license at its discretion. Evaluation licenses unlock a higher node count for the evaluation period and automatically revert to the Community tier (25 nodes) upon expiry. No payment is required. To request an evaluation license, contact vigo.licensing@alexander4.io with your use case and expected node count.
Community Tier — No Support, No Obligation
The Community tier is provided free of charge with no support obligation. Alexander4, LLC does not guarantee any response to bug reports, questions, or requests from Community tier users. GitHub Issues are monitored on a voluntary, best-effort basis and may be deprioritized or closed without resolution at any time.
Community tier users accept all risk associated with their use of the Software. The Software is provided "AS IS" under the Community tier (and all tiers — see LICENSE). Alexander4, LLC's total aggregate liability to Community tier users is capped at fifty U.S. dollars ($50). If the Software causes damage to your infrastructure, you have no claim against Alexander4, LLC beyond this amount. See the LICENSE file for the full No Warranty and Limitation of Liability terms.
If you require guaranteed response times, bug-fix commitments, or configuration assistance, upgrade to a paid tier.
Support
| Level | Included With | Response Time | Channel |
|---|---|---|---|
| Community | Community tier | Best effort | GitHub Issues |
| Standard | Starter, Growth | 2 business days | |
| Priority | Business+ | 1 business day | Email + direct |
| Dedicated | Enterprise+ | 4 business hours | Email + direct + scheduled calls |
| Critical | Add-on (Business+) | 4 hours, 7 days/week, 7am–7pm Pacific | Email + direct + phone |
Response times are service targets and not guaranteed SLAs. Guaranteed SLAs with service credits are available as part of custom enterprise agreements.
Support covers configuration guidance, bug triage, and upgrade assistance. It does not cover writing your modules, managing your infrastructure, or general systems administration.
Critical Support Add-On
Available to Business tier and above (minimum annual license of $100,000). Critical support adds extended-hours coverage on top of your included support level.
- Response time: 4 hours, 7 days per week, 7:00am–7:00pm Pacific
- Price: 20% of annual license fee
- Channel: Email, direct, and phone
- Scope: Production-down and service-degraded issues only — not configuration questions or feature requests
24/7 support with guaranteed SLAs is available as a custom engagement for Enterprise and Scale tier customers. Contact us for pricing.
Feature Requests
All paid customers may submit feature requests via email. Requests are reviewed and prioritized at our discretion — higher tiers receive priority consideration, but no tier guarantees delivery of a specific feature or timeline.
Free-tier users are welcome to suggest features via GitHub Issues.
For guaranteed delivery of a specific feature, custom development is available as a separate engagement, scoped and quoted individually. Contact us for details.
Prohibited Use
This software may not be used by, for, or on behalf of:
- Any military organization, department of defense, armed forces, defense contractor, intelligence agency, or entity primarily engaged in military or weapons-related activities.
- Any manufacturer, distributor, or retailer of firearms, ammunition, weapons, or weapons components.
- Any manufacturer, distributor, or retailer of pesticides, herbicides, or chemical poisons intended to kill living organisms.
- Any operator of private prisons, for-profit detention facilities, or for-profit immigrant detention centers.
- Any developer, vendor, or operator of surveillance technology designed for mass monitoring, including spyware, location tracking, or communications interception targeting individuals without their consent.
No license — free or paid — will be granted for such use. These prohibitions are absolute and non-negotiable.
Right to Refuse
Alexander4, LLC reserves the right to decline or terminate any commercial license for any reason, at its sole discretion, including but not limited to:
- Use cases that conflict with the values or reputation of the project
- Organizations that have previously violated the license terms
- Requests that we determine we cannot adequately support
If a license is declined, no payment is collected.
If a license is terminated by Alexander4, LLC due to a violation of the license terms (including Use Prohibitions), no refund is issued and any applicable multi-year early termination clawback applies.
If a license is terminated by Alexander4, LLC for reasons unrelated to a violation (values, reputation, inability to support), a pro-rata refund is issued for the remaining term and no early termination clawback applies.
Grace Period
If your active node count exceeds your licensed limit, Vigo enters a 15-day grace period. During grace, the server operates normally but logs a warning on every check-in. After 15 days, new node enrollments are rejected for an additional 15 days. After 30 total days, the server shuts down.
Existing nodes are never locked out during the grace or enrollment-block phases. Reduce your node count or upgrade your license to return to compliant status at any time — the grace clock resets immediately.
Machine fingerprint mismatch: If the server's machine fingerprint does not match the license, the same grace period applies. This occurs when a license file is moved to a different server or the underlying hardware/OS changes. Contact Alexander4, LLC for a re-issued license.
Late payment: If payment is not received within thirty (30) days of the due date, Alexander4, LLC will provide written notice of the overdue balance. If the balance is not paid within fifteen (15) days of notice, the license is suspended — new enrollments are blocked and server access to the management UI is disabled. If payment remains outstanding for sixty (60) days past the due date, the license terminates. Agents continue to enforce their last-known policy during suspension and after termination.
Agent continuity: If the server shuts down due to license enforcement, all managed nodes continue to operate normally. Agents enforce their last-known policy indefinitely without server connectivity. Server shutdown only affects the ability to update modules, enroll new nodes, and view the management UI. In spanner deployments, spokes continue independent agent management if the hub shuts down.
Data Processing
Vigo is self-hosted software. Alexander4, LLC does not collect, process, store, or transmit any of your data, your managed nodes' data, or your end users' data. The Software runs entirely within your infrastructure.
License telemetry: The license enforcement system validates node counts locally. No usage data, node identifiers, hostnames, IP addresses, configuration content, or compliance results are transmitted to Alexander4, LLC or any third party.
Support interactions: If you contact support and share logs, configuration excerpts, or screenshots, that information is used solely for resolving your issue and is not retained beyond the support case.
If you are subject to GDPR, CCPA, or similar data protection regulations, your use of Vigo does not require a Data Processing Agreement (DPA) with Alexander4, LLC because no personal data flows to us. You remain the sole data controller for any personal data processed by the Software within your environment.
Governing Law
These commercial terms are governed by the same Governing Law, Dispute Resolution, and Severability provisions set forth in the LICENSE file.
Contact
Email: vigo.licensing@alexander4.io
All commercial inquiries and custom terms should be directed to this address.