Vigo Commercial Terms

Vigo is a distributed state enforcement engine for managing infrastructure at scale. It replaces ad-hoc scripts and legacy configuration management tools with a single system that enforces desired state, tracks compliance against regulatory frameworks, and provides real-time fleet visibility — all self-hosted, with no external dependencies.

Effective 2026-03-16. Last updated 2026-05-20. Alexander4, LLC reserves the right to update these terms. Changes apply to new license terms and renewals only. Existing agreements, including multi-year commitments, are governed by the terms in effect at the time of signing for the duration of that agreement.

Licensing

Vigo is proprietary software. Copyright (c) 2026 Alexander4, LLC. All rights reserved. See LICENSE for the full license text.

You may use Vigo to manage up to 100 nodes at no cost. Beyond 100 nodes, a commercial license is required.

All features are included in every tier. There are no enterprise-only features, gated add-ons, or premium modules. A license unlocks a node count — nothing else changes.

Community tier stability: The Community tier node limit may change over time. Any decrease in the Community tier node limit will not apply to users who were actively using the Software under the Community tier before the change. Such users retain the higher limit for as long as they continuously use the Software.

License files are validated locally and do not require network connectivity, internet access, or activation servers. Vigo is fully operational in air-gapped and isolated network environments.

Paid license files are bound to a machine fingerprint derived from the server's machine ID, primary network interface, and TLS CA certificate. A license issued for one server cannot be used on a different server. If you migrate to new hardware or reinstall the OS, contact Alexander4, LLC for a re-issued license file at no charge.

Pricing

All amounts are in United States Dollars (USD). Pricing is per managed node, per year, in graduated brackets: each bracket's per-node rate applies only to the nodes that fall within that bracket. The first 100 nodes are always free, no matter how large the fleet grows.

Your support level is set by the highest bracket your fleet straddles — a 500-node fleet has Standard support (Growth bracket), regardless of how many nodes are in the Community and Starter brackets below.

Worked examples:

• 500 nodes: 0 (1–100) + 150 × $144 (101–250) + 250 × $132 (251–500) = $54,600/year, Standard support.
• 3,000 nodes: 0 + 150 × $144 + 750 × $132 + 2,000 × $120 = $360,600/year, Priority support.
• 25,000 nodes: 0 + 150 × $144 + 750 × $132 + 4,000 × $120 + 20,000 × $108 = $2,760,600/year, Dedicated support.

For fleets exceeding 100,000 nodes, contact vigo.licensing@alexander4.io for custom pricing.

Billed annually. Payment is due within thirty (30) days of invoice date (Net 30). Custom payment terms may be negotiated as part of an enterprise agreement.

Scale-down: You may request a reduced node count at any time. An updated license file will be issued for the lower count. Reductions apply prospectively only — no refund is issued for the current term, and the reduced rate takes effect at the next billing cycle. Multi-year agreements with a node floor cannot be reduced below the committed floor.

Refund policy: if you are unsatisfied within the first thirty (30) days of a new license term, you may request a full refund. After thirty days, licenses are non-refundable for the remainder of the term, except where required by applicable law (including EU consumer protection regulations) or as expressly provided in the Right to Refuse section below. Any refund applies only to the license fee and excludes taxes, third-party costs, and separately negotiated services.

Loyalty Discount

Long-term customers pay less every year. Starting in year 3, your rate decreases by 3% per year from 100% down to a 75% floor in year 11. The discount is a multiplier on the graduated bill — the bracket math underneath does not change, the total is just scaled down.

The loyalty floor is 75% — your loyalty rate will never drop below three-quarters of the list price. Multi-year rates lock independently of the loyalty curve and may go further during the term (see Multi-Year Commitments). The loyalty clock starts from the date of your first paid license and is tied to your organization, not a specific license term. Continuous renewal is required; a lapse of more than 90 days resets the loyalty clock.

Multi-Year Commitments

Customers may commit to a multi-year term in exchange for a discounted list-price bill locked for the duration of the agreement. The discount is a multiplier on the graduated bracket total.

Payment: Billed annually at the start of each contract year at the locked discounted rate.

Rate lock: The discounted bracket schedule is fixed for the full term, regardless of any list price changes during the commitment period.

Node floor: Multi-year agreements include a minimum node commitment. You are billed at the locked discounted graduated total for the committed node count even if actual usage is lower. Nodes above the floor are added to the graduated total at the same locked discount.

Early termination: You may terminate a multi-year agreement before the end of the term. Upon early termination, you owe the difference between the discounted rate you paid and the undiscounted list rate in effect at the time the multi-year agreement was signed, for all years already completed. No refund is issued for the current year. Loyalty credit granted at signing is rolled back proportionally to the unserved years — a 5-year deal terminated after year 2 retains 2 years of credit; the remaining 3 years are removed.

Loyalty discount interaction: The multi-year discount and the loyalty discount are not stacked in the same year — during the term, the locked multi-year rate applies. Signing a multi-year agreement advances your loyalty clock by the length of the term: a 3-year deal grants 3 years of loyalty credit at signing, a 5-year deal grants 5 years, a 7-year deal grants 7 years. Credit is applied at signing, accumulates across consecutive multi-year commitments, and is tied to your organization. Committed customers therefore reach the 75% loyalty floor years earlier than annual-renewing customers.

Example: a 1,000-node Growth customer (graduated list = $120,600/year) signs a 5-year deal. For years 1–5 they pay the locked 22%-off rate — $94,068/year. At the first annual renewal (year 6), their loyalty clock reads year 10 (5 elapsed + 5 credit), so their rate is 24% off — $91,656/year. From year 7 onward they are at the 75% loyalty floor — $90,450/year.

Enterprise Agreements

Enterprise agreements are available for organizations managing nodes across multiple sites, networks, or spanner instances under a single contract.

Aggregate node counting: Your tier and graduated bracket total are determined by the total number of managed nodes across all sites. A single license file is issued for the aggregate node count and governs the entire spanner; individual bolts do not require their own license files.

Node floor: Enterprise agreements include a minimum node commitment across all sites. You are billed for the committed floor even if actual aggregate usage is lower.

Combining with multi-year: Enterprise agreements may be combined with multi-year commitments for both aggregate pricing and term discounts.

Example: 15 plants, 200 nodes each = 3,000 aggregate nodes. Graduated total: 0 + 150 × $144 + 750 × $132 + 2,000 × $120 = $360,600/year at Priority support. With a 3-year multi-year commitment (15% off): $306,510/year.

Organizational changes: Changes to organizational structure, including acquisitions, mergers, or divestitures, require a license amendment, and continued use of the Software following such changes without an updated license constitutes use outside the scope of the license. Contact Alexander4, LLC to adjust your node count and issue an updated license file.

To discuss an enterprise agreement, contact vigo.licensing@alexander4.io.

What You Get

Every paid tier includes:

• A signed license file (.lic) unlocking your node count
• Access to all current and future features for the license term
• One-second-capable check-ins, with fleet scale to tens of thousands of nodes per server at a normal cadence (peer-equal spanner federation beyond), regulatory compliance scoring + GRC export with auto-rollback, Connwaer active verification, browser SSH/RDP/VNC remote access with no inbound ports (Scrier), a peer-to-peer content/git/artifact substrate, orchestration, a read-only AI assistant, RBAC, 69 resource types across 7 operating systems, verified binary distribution, all integrations
• The same software, the same binary — no "community" vs "enterprise" split

The Community tier (1–100 nodes) includes all features with no time limit.

Evaluation Licenses

If you need to evaluate Vigo beyond 100 nodes before committing to a paid license, Alexander4, LLC may issue a 90-day evaluation license at its discretion. Evaluation licenses unlock a higher node count for the evaluation period and automatically revert to the Community tier (100 nodes) upon expiry. No payment is required. To request an evaluation license, contact vigo.licensing@alexander4.io with your use case and expected node count.

Community Tier — No Support, No Obligation

The Community tier is provided free of charge with no support obligation. Alexander4, LLC does not guarantee any response to bug reports, questions, or requests from Community tier users. Community tier email is monitored on a voluntary, best-effort basis and messages may be deprioritized or left unanswered at any time.

Community tier users accept all risk associated with their use of the Software. The Software is provided "AS IS" under the Community tier (and all tiers — see LICENSE). Alexander4, LLC's total aggregate liability to Community tier users is capped at fifty U.S. dollars ($50). If the Software causes damage to your infrastructure, you have no claim against Alexander4, LLC beyond this amount. See the LICENSE file for the full No Warranty and Limitation of Liability terms.

If you require guaranteed response times, bug-fix commitments, or configuration assistance, upgrade to a paid tier.

Support

Response times are service targets only and do not create any warranty, guarantee, or service level commitment unless expressly set forth in a separate written agreement. Guaranteed SLAs with service credits are available only if expressly set forth in a separate written enterprise agreement.

Support covers configuration guidance, bug triage, and upgrade assistance. It does not cover writing your modules, managing your infrastructure, or general systems administration.

Critical Support Add-On

Available to Growth tier and above. Critical support adds extended-hours coverage on top of your included support level.

• Response time: 4 hours, 7 days per week, 7:00am–7:00pm Pacific
• Price: 20% of annual license fee
• Channel: Email, direct, and phone
• Scope: Production-down and service-degraded issues only — not configuration questions or feature requests

24/7 support with guaranteed SLAs is available only if expressly set forth in a separate written enterprise agreement for Enterprise and Scale tier customers. Contact us for pricing.

Feature Requests

All paid customers may submit feature requests via email. Requests are reviewed and prioritized at our discretion — higher tiers receive priority consideration, but no tier guarantees delivery of a specific feature or timeline.

Free-tier users are welcome to suggest features via email.

For guaranteed delivery of a specific feature, custom development is available as a separate engagement, scoped and quoted individually. Contact us for details.

Use Prohibitions

This software may not be used by, for, or on behalf of:

• Any military organization, department of defense, armed forces, defense contractor, intelligence agency, or any entity primarily engaged in military or weapons-related activities. This includes but is not limited to the United States Department of Defense, its branches, agencies, and contractors operating under defense contracts.
• Any manufacturer, distributor, or retailer of firearms, ammunition, weapons, or weapons components.
• Any manufacturer, distributor, or retailer of pesticides, herbicides, or chemical poisons intended to kill living organisms.
• Any operator of private prisons, for-profit detention facilities, or for-profit immigrant detention centers.
• Any developer, vendor, or operator of surveillance technology designed for mass monitoring, including spyware, location tracking, or communications interception targeting individuals without their consent.

No license — free or paid — will be granted for such use. These prohibitions are absolute and non-negotiable.

Right to Refuse

Alexander4, LLC reserves the right to decline or terminate any commercial license for any reason, at its sole discretion, subject to applicable law, including but not limited to:

• Use cases that conflict with the values or reputation of the project
• Organizations that have previously violated the license terms
• Requests that we determine we cannot adequately support

If a license is declined before issuance of the license, no payment is collected.

If a license is terminated by Alexander4, LLC due to your violation of the license terms (including Use Prohibitions), no refund is issued and any applicable multi-year early termination clawback applies.

If a license is terminated by Alexander4, LLC for reasons unrelated to a violation (values, reputation, inability to support), a pro-rata refund is issued for the remaining term and no early termination clawback applies.

Enforcement

Node limit reached: If you attempt to enroll a new envoy while your active fleet is at or above the licensed limit, the enrollment is rejected immediately. There is no grace period for accidental over-enrollment. Existing envoys continue to check in, converge, and report normally. Upgrade your license or decommission existing nodes to return to compliance.

License expiry, downgrade, or fingerprint mismatch: If your license expires, a smaller license is installed on a fleet that already exceeds its cap, or the server's machine fingerprint no longer matches the license, Vigo enters a 30-day staged grace period:

• Days 1–15 (Grace Period): the server operates normally; a warning is logged on every check-in and surfaced in the management UI.
• Days 16–30 (Enrollment Block): new envoy enrollments are rejected; existing envoys continue to check in, converge, and report; the management UI continues to operate.
• After day 30 (Service Stop): the server shuts down. Existing envoys continue enforcing their last-known policy indefinitely without server connectivity.

Returning to compliant status at any point during the staged grace period resets the clock immediately. Paid license files are bound to a machine fingerprint derived from the server's machine ID, primary network interface, and TLS CA certificate — moving a license to a different server or reinstalling the OS will trigger the staged grace above. Contact Alexander4, LLC for a re-issued license at no charge.

Late payment: If payment is not received within thirty (30) days of the due date, Alexander4, LLC will provide written notice of the overdue balance. If the balance is not paid within fifteen (15) days of notice, the license is suspended — new enrollments are blocked and server access to the management UI is disabled. If payment remains outstanding for sixty (60) days past the due date, the license terminates, and you remain responsible for all amounts due for the applicable license term. Agents continue to enforce their last-known policy during suspension and after termination, but Alexander4, LLC has no obligation to provide updates, support, or continued access to the management UI during any period of suspension or following termination.

Agent continuity: If the server shuts down due to license enforcement, all managed nodes continue to operate normally. Agents enforce their last-known policy indefinitely without server connectivity. Server shutdown only affects the ability to update modules, enroll new nodes, and view the management UI. In spanner deployments, the other bolts continue independent agent management if any one server goes offline.

Technical enforcement: License enforcement actions described in this section are implemented through the Software's technical controls and are not intended as a penalty or liquidated damages.

Data Processing

Vigo is self-hosted software. Alexander4, LLC does not collect, process, store, or transmit any of your data, your managed nodes' data, or your end users' data. The Software runs entirely within your infrastructure.

License telemetry: The license enforcement system validates node counts locally. No usage data, node identifiers, hostnames, IP addresses, configuration content, or compliance results are transmitted to Alexander4, LLC or any third party.

Support interactions: If you contact support and share logs, configuration excerpts, or screenshots, that information is used solely for resolving your issue and is not retained beyond the support case.

If you are subject to GDPR, CCPA, or similar data protection regulations, your use of Vigo does not require a Data Processing Agreement (DPA) with Alexander4, LLC because no personal data flows to us. You remain the sole data controller for any personal data processed by the Software within your environment, and you are solely responsible for determining whether your use of the Software complies with applicable data protection, security, and regulatory requirements.

Governing Law

These commercial terms are governed by the same Governing Law, Dispute Resolution, and Severability provisions set forth in the LICENSE file.

Contact

Email: vigo.licensing@alexander4.io

All commercial inquiries and custom terms should be directed to this address.